FAQs
FAQ – Frequently Asked Questions
1. How long does it take to receive my order?
Since we use Print on Demand, each product is made especially for you once the order is placed.
Production time: 2–5 business days
Shipping time: depends on your location, usually between 5–10 business days (U.S. & Canada).
You’ll receive a tracking number as soon as it’s on the way!
2. What is Print on Demand?
Print on Demand means we don’t keep stock — we only produce what you order.
It’s more sustainable and avoids waste, which is part of our mission.
Every piece is custom-printed just for you.
3. What’s your return or exchange policy?
Since every item is made to order, we do not accept returns for wrong sizes or buyer’s remorse.
However, if your item arrives damaged or there's a printing issue, we’ll gladly replace it free of charge.
Just contact us at [your email].
4. How do I find my correct size?
Each product page includes a size guide to help you choose the perfect fit.
If you're between sizes, we recommend going one size up for comfort.
Still unsure? Message us anytime and we’ll help.
5. Do you ship internationally?
Yes! We ship almost worldwide. Shipping costs and times will vary depending on your location and will be shown at checkout.
6. Can I cancel or change my order?
Orders can only be changed or canceled within 1 hour of placing them.
After that, production begins and we can’t make any modifications.
Please double-check your cart before checkout.
7. What makes ETIKO different?
We focus on clean design, conscious production, and real identity.
No big logos. No waste. Just timeless pieces that speak for themselves.
We don’t follow trends — we create meaning through style.